Common Questions About Ordering Parts from AJR
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How do I order a part from AJR Spare Parts?
Send us your car's make, model, and year along with the part name, number, or VIN on WhatsApp or by email. We check stock and pricing and reply with a quote, usually within minutes during business hours. Once you confirm, we arrange dispatch or pickup.
Do you ship worldwide?
Yes. We export new and used parts from the UAE to customers worldwide and deliver locally across all seven Emirates. Shipping method, time and cost for your country are confirmed in your quote. In-stock parts typically dispatch within 24 to 48 hours of a confirmed order.
Do you sell used parts as well as new?
Yes. We supply new genuine, new aftermarket and used parts. For used parts we confirm the condition and share photos before you buy, so you know what you are getting.
Do you sell genuine parts, aftermarket parts, or both?
Both. For most requests we can offer a genuine option and a quality aftermarket option, and we will explain the price and lifespan difference so you can choose what fits your budget.
I don't know the exact part number, can you still help?
Yes. Send your VIN, or your car's make, model, and year plus a description or photo of the part, and we will identify the correct match before you order.
Do you offer trade or wholesale pricing for workshops?
Yes, workshops and fleet buyers ordering regularly or in volume can get wholesale pricing. Message us on WhatsApp to set up a trade account.
How do I pay for an order?
We accept bank transfer, and can generate an online payment link through our payment page once your order is confirmed. Full payment details are shared with your quote.
Can I return a part if it does not fit?
If a part does not match your vehicle due to an error on our side, tell us immediately and we will make it right. Because parts are matched to your specific VIN, please confirm fitment details carefully before ordering to avoid mismatches.
Do you supply parts for older or discontinued models?
In most cases yes, particularly for filters, fluids, and common wear items. Availability for body and trim parts on older models can vary, send us the details and we will check.
What are your business hours?
We are open Saturday to Thursday, 9:00 AM to 7:00 PM. WhatsApp messages sent outside these hours are answered as soon as we are back online.
Do you only sell to individuals, or also to garages and businesses?
Both. We supply individual car owners as well as workshops, garages, and fleet operators, with wholesale pricing available for regular business orders.
Still have a question?
Message us directly and we will reply as soon as possible during business hours.